Common Tasks

Activities

Promote and disseminate information.

• Promote the availability of information, assistance, and decision support.

• Broadcast information to their entire constituency through one or more channels.

• Disseminate information to particular groups of people in a more tailored and customized manner.

• Legitimate the trustworthiness and usefulness of information materials and sources of information and decision support.

Connect specific individuals with information when they need it.

• Learn how to identify specific individuals who need information and decision support to choose and use health care providers and plans. Training is needed to help people see know these “triggers.”

• Refer people to appropriate sources of information and decision support.

Provide, explain, and apply information to specific individuals.

• Educate/inform people through one-on-one interactions.

• Help people understand and interpret comparative quality information.

• Help people apply comparative quality information to their own circumstances.

Provide decision support.

• Help people identify what is most important to them in choosing a health care provider or plan, and the constraints they face in making a choice.

• Help people narrow the number or range of their options, consistent with what is most important to them and the constraints they face.

• Recommend more desirable options, either in general or based on the individual’s characteristics and preferences